About EROAD EROAD is a New Zealand technology and road services business that sells hardware and software that can monitor commercial vehicles and collect road-user charges electronically, replacing paper-based systems. The fleet tolling system comprises a secure on-board unit for vehicles and a secure web transaction gateway to collect road user charges and provide value-added services such as fleet and fuel management, messaging and off-road reports.
However, given the age of their software product, an upgrade was becoming essential. When the client contacted en-terpret. However, what appeared to be a simple software upgrade turned out to be a much more involved situation. It would also ensure the least interruption in usage on the part of the client.
After the new server was ordered and installed it was used to test the upgraded CRM application.
In addition, they helped the client gain maximum utilization of the capital expenses in their old server by reconfiguring it to handle email functions in-house.
This simple solution afforded a more secure flow of email information, enabling the client to archive and save emails and have a running history of email receipts. In addition, because of the speed of the new server, the client is able to use several new applications with their CRM program, which has greatly improved their efficiency.
The accounting system upgrade, which would have been a requirement soon, was also accomplished as a part of this migration.
In addition, the possibility of in-house email will greatly increase security and allow the organization a detailed email history. As an added bonus, the new server will allow remote access and Blackberry or other email device compatibility.
This implementation will pay big dividends as the client is now technologically well-positioned for years to come with systems and infrastructure that will support their businesses and allow them to continue to grow and be profitable.
Thank you for coming to en-terpret. If you find us valuable or like what you read, please subscribe to our RSS feed. Case Studies About Dan Harris Dan Harris is an expert at translating complex technologies and strategies into practical solutions that help small and mid-sized businesses achieve greater efficiency, productivity and accountability, enhance customer outreach, improve overall quality and implement security measures to keep their vital information resources safe.
As founder and principal of Chicago-based en-terpret.Arbor Memorial – PowerPack Case Study Arbor needed a CRM solution that would help them manage their referral process as well as manage the plethora of documents and email attachments their sales representatives dealt with on a daily basis.
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